Knocknoc EULA

Table of Contents

Knocknoc End User Licence Agreement (EULA)

This End User Licence Agreement (Agreement) is between Knocknoc Pty Ltd (ACN 656 951 549) of 18 Lexington Drive, Bella Vista NSW 2153 (Knocknoc) and the person or entity accepting this Agreement (Licensee).

By clicking ‘I agree’, completing an order, signing a quote, or by downloading, installing or accessing the Software, the Licensee agrees to be bound by this Agreement. If the Licensee is acting on behalf of a company or other legal entity, it represents that it has authority to bind that entity.

This EULA applies unless you have a separate written licence agreement with Knocknoc for the Software, in which case that agreement prevails to the extent of any conflict.

If the Licensee does not agree to this Agreement, it must not download, install or use the Software.

1. Definitions

In this Agreement, unless the context requires otherwise:

  • Agreement means this End User Licence Agreement, including any Order Form.
  • Authorised Users means the individuals the Licensee designates to use the Software, as specified in the Order Form or the Licensee’s account, who may include employees, contractors and agents of the Licensee.
  • Business Day means a day that is not a Saturday, Sunday or public holiday in New South Wales, Australia.
  • Commencement Date means the earlier of: (a) the date the Licensee first accesses or downloads the Software; and (b) the date of any applicable Order Form.
  • Confidential Information means information disclosed by one party to the other that is identified as confidential or that ought reasonably to be treated as confidential given its nature or the circumstances of disclosure, and includes the terms of this Agreement and all Licensee Data. It does not include information that is or becomes publicly available other than through a breach of this Agreement.
  • Documentation means any user guides, technical specifications and other materials that Knocknoc makes available for the Software.
  • Fees means the licence fees payable by the Licensee as set out in the Order Form or on the Knocknoc website at the time of purchase.
  • Hosted Deployment means a deployment where Knocknoc hosts the server-side component of the Software on infrastructure operated by or on behalf of Knocknoc.
  • IP Rights means all intellectual property rights, including copyright, patents, trademarks, designs, know-how and trade secrets, whether registered or unregistered.
  • Licence has the meaning given in clause 2.1.
  • Licensee Data means data, content or information that the Licensee or its Authorised Users submit to or generate through the Software.
  • Licensing Portal means https://licensing.knocknoc.io.
  • On-Premises Deployment means a deployment where the Licensee installs and operates the Software on its own infrastructure.
  • On-Premises Single User Licence means a licence of the Software subject to the terms set out in clause 3.
  • Order Form means a written order, proposal or quote agreed between the parties setting out the Fees, deployment model, subscription term and any other agreed terms.
  • Reseller means a third party authorized by Knocknoc to resell or distribute the Software to end users.
  • Privacy Act means the Privacy Act 1988 (Cth).
  • Software means the Knocknoc network allowlisting platform known as ‘Knocknoc’ (including the Knocknoc Agent and Operations & Management Toolbox), together with any updates, upgrades and new releases that Knocknoc makes available to the Licensee under this Agreement.
  • Subscription Term means the period for which the Licence is granted, as specified in the Order Form or, for online purchases, as selected by the Licensee at the time of purchase.
  • Support Services means the support and maintenance services described in clause 12.
  • Trust Center means the Knocknoc Trust Center located at https://trust.knocknoc.io/.

2. Licence Grant

2.1 Subject to the Licensee’s compliance with this Agreement and payment of the Fees, Knocknoc grants the Licensee a non-exclusive, non-transferable, non-sublicensable licence to install and use the Software during the Subscription Term solely for the Licensee’s own internal business purposes (Licence).

2.2 The Licence covers the deployment model selected by the Licensee: On-Premises Deployment, Hosted Deployment, or both, as specified in the Order Form or the Licensee’s account.

2.3 The Licensee may only permit its Authorised Users to access and use the Software on its behalf.

2.4 The Licensee may only deploy the number of copies of the Software as expressly specified on the Order Form or as purchased through Knocknoc’s website.

2.5 The Licensee is responsible for its Authorised Users’ compliance with this Agreement.

2.6 This Agreement sets out Knocknoc’s standard licence terms. Where an Order Form is in place, any inconsistency between this Agreement and the Order Form is resolved in favour of the Order Form.

2.7 Where the Licensee acquires the Software through a Reseller, this Agreement governs the Licensee’s use of the Software. Acceptance of this Agreement by the Licensee (whether by click-through or otherwise) binds the Licensee directly to Knocknoc on these terms.

3. Free Single-User Licence

3.1 If the Licensee has selected an On-Premises Single User Licence Knocknoc grants the Licensee a free licence to install and use the Software for one user on a single device for the Licensee’s personal, non-commercial use only, subject to the terms of this EULA (Free Licence).

3.2 The Free Licence is personal to the Licensee, and the Licensee must not without Knocknoc’s prior written agreement (a) use the Software for any commercial purpose or for any public display (whether commercial or non-commercial); (b) share, transfer, sublicence or otherwise make the Software available to any other person; or (c) install or run more than one instance of the Software under the Free Licence.

3.3 The term of the Free Licence is 6 months but may be renewed by the Licensee requesting a new key in the Licensing Portal. Knocknoc may terminate the Free Licence at any time on written notice, and it terminates automatically if the Licensee breaches any term of this EULA.

3.4 For the avoidance of doubt, the Software is provided under the Free Licence on an “as is” basis and Knocknoc makes no warranties in connection with the Free Licence beyond those that cannot be excluded by law.

4. Restrictions on Use

4.1 The Licensee must (a) use the Software only as permitted under this Agreement; (b) ensure that only Authorised Users access the Software; (c) keep its account credentials confidential and notify Knocknoc promptly if it suspects any unauthorised access; and (d) keep its account and contact information current.

4.2 The Licensee must not (a) copy, modify, adapt, translate or create derivative works of the Software; (b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Software; (c) sell, sublicence, transfer, assign or otherwise dispose of the Software or any rights in it to a third party without Knocknoc’s prior written consent; (d) use the Software to build a competing product or service or for competitive benchmarking without Knocknoc’s written consent; (e) remove or alter any copyright or proprietary notices on the Software; or (d) use the Software in any way that violates applicable law.

5. Fees and Payment

5.1 The Licensee must pay the Fees in advance in the currency and at the intervals specified in the Order Form or, for online purchases, as selected at the time of purchase. Where no currency is specified, all amounts are deemed to be in USD.

5.2 All invoices are due and payable within 30 days of the invoice date. Failure to pay on time is a material breach of this Agreement.

5.3 Where the Licensee pays by direct debit or recurring charge, it authorises Knocknoc to charge the nominated payment method at the agreed intervals for the duration of the Subscription Term.

5.4 All Fees are exclusive of taxes. The Licensee is responsible for all applicable taxes, levies or duties imposed by any taxing authority in connection with this Agreement, including goods and services tax (GST), value added tax (VAT), sales tax, withholding tax and any similar charge (Taxes), other than taxes imposed on Knocknoc’s net income. Where Knocknoc is required by law to collect Taxes, Knocknoc will add them to the applicable invoice at the prevailing rate and the Licensee must pay them. If the Licensee is required by law to withhold any Taxes from payments to Knocknoc, the Licensee must gross up the payment so that Knocknoc receives the full amount of the applicable Fee. Each party is responsible for its own income taxes and equivalent levies.

5.5 Where the Licensee acquires the Software through an authorised reseller (Reseller): (a) the Licensee’s payment obligations are owed to the Reseller, not to Knocknoc, and are governed by the Licensee’s agreement with the Reseller; (b) Knocknoc’s obligations under this Agreement run directly to the Licensee; (c) the Licensee’s use of the Software remains subject to this Agreement in full; and (d) Knocknoc is not responsible for any acts or omissions of the Reseller, including the Reseller’s failure to remit payment to Knocknoc.

5.6 Knocknoc may suspend access to the Software if any payment is overdue by more than 30 days, having given the Licensee at least 5 Business Days’ written notice of the overdue amount.

5.7 If the Licensee fails to pay any amount by the due date, Knocknoc may charge interest on the overdue amount at the rate of 1% per month, calculated daily from the due date until the date of actual payment, compounded monthly. Knocknoc may apply any payment received first to accrued interest before reducing the outstanding principal.

5.8 Except as expressly set out in this Agreement or any applicable Order Form, Fees are non-refundable and non-cancellable.

6. Subscription Term and Renewal

6.1 The Subscription Term commences on the Commencement Date and continues for the period specified in the Order Form or selected at the time of online purchase.

6.2 Unless either party gives written notice of non-renewal at least 30 days before the end of the then-current Subscription Term, the Licence will automatically renew for a further period of the same duration, up to a maximum of one year, at Knocknoc’s then-current pricing.

6.3 For annual subscriptions Knocknoc will give the Licensee at least 30 days’ written notice before any renewal, confirming the renewal date and applicable Fees.

7. On-Premises Deployment

7.1 This clause 7 applies where the Licensee selects an On-Premises Deployment.

7.2 The Licensee is responsible for providing and maintaining the hardware, operating environment and network infrastructure required to operate the Software.

7.3 Knocknoc does not host or store Licensee Data in an On-Premises Deployment. The Licensee is solely responsible for the security and backup of its own infrastructure and data.

7.4 Knocknoc will provide the Support Services described in clause 12 in respect of the On-Premises Deployment.

8. Hosted Deployment

8.1 This clause 8 applies where the Licensee selects a Hosted Deployment.

8.2 Knocknoc will use commercially reasonable efforts to make the hosted environment available. Any specific uptime commitments will be set out in a separate service level agreement (SLA) set out in the Order Form, or as otherwise agreed in writing between the parties. Where no SLA is in place, Knocknoc does not warrant any specific level of availability.

8.3 Knocknoc will implement reasonable technical, physical and organisational security measures to protect Licensee Data hosted on its infrastructure from unauthorized access, destruction, use, modification or disclosure as set out in Knocknoc’s Trust Center.

8.4 Knocknoc will process Licensee Data only to provide the hosted service and will not use it for any other purpose unless otherwise agreed in writing with the Licensee.

8.5 For license verification purposes, Knocknoc may collect usage data, including the number of licenses used, active and periodic login counts (without user data), and product utilization and configuration details. This data does not include any Licensee Data or user information.

8.6 On termination or expiry of this Agreement, for a Hosted Deployment Knocknoc will provide the Licensee a reasonable period (not less than 30 days) to export or retrieve its Licensee Data before it is deleted from Knocknoc’s systems. Knocknoc will delete Licensee Data within 60 days of that period ending.

8.7 Knocknoc is not responsible for failures of third-party infrastructure (including cloud providers, internet service providers or telecommunications networks) that are outside its reasonable control.

9. Licensee Data and Privacy

9.1 Licensee Data remains the Licensee’s property. Knocknoc acquires no right, title or interest in Licensee Data other than the right to use it to provide the services under this Agreement.

9.2 Knocknoc’s Privacy Policy, available at knocknoc.io/legal, sets out how Knocknoc handles personal information. By using the Software, the Licensee acknowledges it has read the Privacy Policy.

9.3 The Licensee is responsible for obtaining any consents or authorisations required under applicable law in relation to Licensee Data before submitting it to the Software.

10. Data Protection

10.1 This clause applies in addition to clause 9 (Licensee Data and Privacy) where the Licensee is subject to a data protection law that requires a data processing agreement to be in place before a data processor may process personal data on behalf of a data controller (including the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR, and equivalent legislation in other jurisdictions) (each a Data Protection Law).

10.2 Where the Licensee determines that a Data Protection Law applies to the processing of personal data by Knocknoc under this Agreement, the Licensee may request that the parties enter into a separate data processing agreement (DPA). Knocknoc will negotiate and enter into a DPA in good faith on request. Until a DPA is executed, Knocknoc will process personal data only to the extent necessary to provide the services under this Agreement and in accordance with the Licensee’s documented instructions.

10.3 The Licensee is solely responsible for determining whether a Data Protection Law applies to its use of the Software and for notifying Knocknoc accordingly. Knocknoc is not liable for any failure by the Licensee to request a DPA where one is required under applicable law.

11. Security Incidents

11.1 This clause applies to the Hosted Deployment. If Knocknoc becomes aware of a security incident that results in, or is reasonably likely to result in, unauthorised access to, disclosure of, or loss of Licensee Data (Security Incident), Knocknoc will: (a) notify the Licensee in writing without undue delay and, where feasible, within 72 hours of becoming aware of the Security Incident; (b) provide the Licensee with sufficient information to allow the Licensee to meet any notification obligations it may have under applicable law, including the nature of the incident, the categories and approximate volume of data affected, and the steps Knocknoc is taking in response; and (c) take prompt steps to contain, investigate and remediate the Security Incident.

11.2 Knocknoc’s notification of a Security Incident does not constitute an admission of fault or liability.

12. Support Services

12.1 For all paid subscriptions, subject to payment of the applicable Fees, Knocknoc will:

  • (a) provide the Support Services included in the Licensee’s subscription tier as described on the Knocknoc website or in the Order Form; and
  • (b) provide remote maintenance and support services available during Knocknoc’s usual working hours via e-mail (accessible through the Licensing Portal) to resolve problems materially affecting the operation of the Software on a best effort basis.

12.2 Knocknoc may update, modify or provide patches to the Software from time to time. Where an update is material, Knocknoc will use reasonable commercial endeavours to give the Licensee reasonable advance notice. For On-Premises Deployment the Licensee is responsible to obtaining and installing updates and patches from the Licensing Portal.

12.3 Support Services do not cover issues caused by: (a) modifications made to the Software by the Licensee; (b) use of the Software other than as permitted under this Agreement; or (c) third-party hardware, software or services not provided by Knocknoc.

13. Intellectual Property

13.1 The Software is licenced, not sold, to the Licensee. Knocknoc owns all IP Rights in the Software, Documentation and any improvements or derivative works, including any customisations developed at the Licensee’s request. Nothing in this Agreement transfers any IP Rights in the Software to the Licensee.

13.2 The Licensee retains all IP Rights in the Licensee Data.

13.3 If the Licensee or its Authorised Users provide any suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to the Software or Documentation (Feedback), the Licensee assigns to Knocknoc all IP Rights in that Feedback. Knocknoc may use Feedback for any purpose, including developing, modifying or improving the Software, without restriction and without any obligation to pay compensation or give attribution to the Licensee.

13.4 The Software may incorporate open-source software components (Open Source Components). Those components are licensed to the Licensee under the terms of the applicable open-source licences, not under this Agreement. Knocknoc’s IP warranty in clause 16.1 does not extend to Open Source Components. Where an open-source licence requires Knocknoc to make source code available, Knocknoc will do so on request or by publication in the Knocknoc Trust Center.

13.5 If a third party alleges that the Software, as provided by Knocknoc, infringes that third party’s IP Rights (IP Claim):

  • (a) the Licensee must: (i) notify Knocknoc immediately in writing of the IP Claim; (ii) give Knocknoc sole control of the defence and settlement of that IP Claim; and (iii) provide Knocknoc with reasonable assistance and information in connection with the IP Claim;
  • (b) subject to the Licensee’s compliance with clause 13.5a Knocknoc will indemnify the Licensee from and against any claim, proceeding, loss, damage or expense (including reasonable legal costs) arising from the IP Claim; and
  • (c) Knocknoc may, at its election and cost: (a) obtain a licence for the Licensee to continue using the Software; (b) modify the Software to remove the infringement; or (c) terminate the affected Licence and refund any prepaid Fees for the unexpired Subscription Term.

13.6 Clause 13.5 does not apply where the infringement arises from: (a) modification of the Software by the Licensee; (b) use of the Software in combination with third-party products not approved by Knocknoc; or (c) use of the Software in a manner not permitted under this Agreement.

13.7 This clause 13 sets out Knocknoc’s entire liability for IP infringement claims.

14. Confidentiality

14.1 Each party must keep the other’s Confidential Information strictly confidential and must not disclose it to any third party without the other’s prior written consent, except as permitted under this clause.

14.2 Each party may disclose the other’s Confidential Information to its employees, contractors and advisers who need to know it for the purposes of this Agreement and who are bound by confidentiality obligations at least as protective as this clause.

14.3 A party may disclose Confidential Information to the extent required by law or a court or regulatory authority of competent jurisdiction, provided it gives the other party prompt written notice (to the extent permitted by law) and cooperates with the other party’s reasonable efforts to seek a protective order.

14.4 Confidentiality obligations survive termination or expiry of this Agreement for a period of five years.

14.5 If Knocknoc and the Licensee have executed a separate non-disclosure agreement, the terms of that agreement will prevail to the extent of any inconsistency with this Agreement.

15. Audit

15.1 Knocknoc may verify the Licensee’s compliance with this Agreement by conducting an audit of the Licensee’s use of the Software, subject to the conditions in this clause 15.

15.2 Any audit will be: (a) conducted on at least 10 Business Days’ prior written notice; (b) limited to matters directly relevant to the Licensee’s compliance with this Agreement; (c) conducted no more than once per calendar year, unless a prior audit has revealed a material breach; and (d) conducted in a manner that minimises disruption to the Licensee’s operations.

15.3 Knocknoc bears the cost of any audit, provided that if an audit reveals that the Licensee has underpaid Fees, the Licensee must pay the shortfall within 30 days, and Knocknoc may invoice and the Licensee must pay the reasonable costs of that audit.

15.4 Any audit will be conducted by Knocknoc personnel or an independent third party bound by confidentiality obligations.

16. Warranties

16.1 Knocknoc warrants that: (a) it has the right to grant the Licence; (b) the Software will perform materially in accordance with the Documentation during the Subscription Term; (c) it will provide the Support Services with reasonable care and skill; and (d) Knocknoc will use reasonable efforts designed to ensure that the Software, when and as provided by Knocknoc, is free of any viruses, malware or similar malicious code (each a “Performance Warranty”).

16.2 If the Software fails to perform materially in accordance with the Documentation, the Licensee must promptly notify Knocknoc in writing. Knocknoc’s sole obligation is to use reasonable efforts to correct the non-conformance within a reasonable time. If Knocknoc is unable to do so, the Licensee may terminate the affected subscription and receive a pro-rata refund of any prepaid Fees which will be the Licensee’s exclusive remedy and Knocknoc’s entire liability for breach of a Performance Warranty.

16.3 Except as expressly provided in this clause 16, the Software, Support Services, Documentation are provided “AS IS.” Knocknoc makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement. Knocknoc does not warrant that the Licensee’s use of the Software will be uninterrupted or error-free.

16.4 Knocknoc is not liable for delays, failures or problems inherent in use of the internet and electronic communications or other systems outside Knocknoc’s control.

16.5 Nothing in this Agreement excludes, restricts or modifies any right or remedy, or any guarantee, warranty, term or condition implied or imposed by any legislation that cannot lawfully be excluded or limited. If any such legislation applies, Knocknoc limits its liability (to the extent it lawfully can) to the re-supply of the relevant services or the cost of having them re-supplied.

17. Third-Party Software

17.1 The Software may interoperate with or be used in conjunction with third-party software, platforms or services not provided by Knocknoc (Third-Party Software). Knocknoc does not warrant, support or take responsibility for any Third-Party Software. The Licensee’s use of Third-Party Software is at its own risk and is governed solely by the terms and conditions of the relevant third party.

17.2 Knocknoc is not liable for any loss, damage or claim arising from the Licensee’s use of Third-Party Software or from any failure, unavailability or change in any Third-Party Software that affects the operation of the Software.

18. Limitation of Liability

18.1 To the maximum extent permitted by law, neither party is liable to the other for any indirect, consequential, incidental, special or punitive loss or damage, or for any loss of profits, revenue, data, business or anticipated savings, arising out of or in connection with this Agreement, even if that party has been advised of the possibility of such loss.

18.2 To the maximum extent permitted by law, Knocknoc’s total aggregate liability to the Licensee for all claims arising out of or in connection with this Agreement is limited to the Fees paid by the Licensee in the 12 months immediately before the event giving rise to the claim.

18.3 The limitations in clauses 18.1 and 18.2 do not apply to: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct; (d) Knocknoc’s obligations under clause 13.5 (IP indemnity); or (e) any liability that cannot be limited by law.

19. Export Controls

19.1 The Software may be subject to export control laws and regulations, including those of Australia, the United States and other jurisdictions. The Licensee must comply with all applicable export control laws and must not export, re-export, transfer or make available the Software, directly or indirectly, to any country, territory, person or entity where doing so would be prohibited or would require a licence, authorisation or approval that has not been obtained.

19.2 The Licensee represents and warrants that it is not located in, under the control of, or a national or resident of any country subject to applicable trade sanctions, and that it is not on any prohibited persons list maintained by any relevant government authority.

19.3 The Software is a “commercial item” as that term is defined at FAR 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212 and DFARS 227.7202. If the Software is acquired by or on behalf of any agency of the U.S. Government, the U.S. Government’s rights in the Software are limited to those rights specified in this Agreement, pursuant to FAR 12.212 and DFARS 227.7202-1 through 227.7202-4 (as applicable) for defence agencies, and pursuant to FAR 52.227-19 for civilian agencies. This applies whether the acquisition is direct or through a contractor or subcontractor acting on the U.S. Government’s behalf.

20. Term and Termination

20.1 This Agreement commences on the Commencement Date and continues until the end of the Subscription Term, unless terminated earlier in accordance with this clause.

20.2 Either party may terminate this Agreement on 30 days’ written notice to the other party if the other party commits a material breach and fails to remedy that breach within the 30 day notice period.

20.3 Knocknoc may terminate this Agreement immediately on written notice if: (a) the Licensee fails to pay any Fees that remain unpaid 14 days after written notice of the overdue amount; or (b) if in Knocknoc’s opinion the Licensee becomes insolvent within the meaning of section 95A of the Corporations Act 2001 (Cth), goes into liquidation or makes any arrangement with its creditors generally.

20.4 The Licensee may terminate this Agreement for convenience on 60 days’ written notice. Prepaid Fees are non-refundable on convenience termination.

20.5 On termination or expiry: (a) all Licences granted under this Agreement terminate immediately; (b) the Licensee must cease using the Software and, on request, confirm in writing that it has done so; and (c) clause 8.6 applies in respect of any Hosted Deployment.

20.6 Clauses that by their nature survive termination or expiry will continue to apply, including without limitation: Licensee Data and Privacy; Intellectual Property; Confidentiality; Third-Party Software; Limitation of Liability; Security Incidents; Export Controls; Data Protection; and General.

21. Disputes

21.1 If a dispute arises out of or in connection with this Agreement (including any question about its existence, validity or termination), the parties must follow this process before commencing any legal proceedings (except where a party seeks urgent interlocutory relief).

21.2 The party claiming a dispute exists must give the other party written notice setting out the nature of the dispute and the outcome sought (Dispute Notice).

21.3 Within 10 Business Days of a Dispute Notice being given, a senior representative of each party must meet (in person, by telephone or by video conference) and attempt in good faith to resolve the dispute.

21.4 If the dispute is not resolved within 20 Business Days of the Dispute Notice (or such longer period as the parties agree in writing), either party may commence legal proceedings in accordance with the governing law clause of this Agreement.

21.5 Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where that party reasonably considers it necessary to protect its rights.

22. General

22.1 This Agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

22.2 This Agreement (together with any applicable Order Form) is the entire agreement between the parties in relation to its subject matter and supersedes all prior representations, negotiations and agreements.

22.3 Knocknoc may update this Agreement from time to time by posting a revised version at knocknoc.io/legal. Knocknoc will give the Licensee at least 30 days’ written notice of any material change. The Licensee’s continued use of the Software after that notice period constitutes acceptance of the updated terms. If the Licensee does not accept the updated terms, it may terminate this Agreement before the end of the notice period without penalty and Knocknoc will provide a pro-rata refund of the remainder of any pre-paid Subscription Term.

22.4 The Licensee must not assign or transfer this Agreement or any rights under it without Knocknoc’s prior written consent. Knocknoc may assign this Agreement to a related entity or a successor that acquires substantially all of Knocknoc’s business, provided it gives the Licensee written notice.

22.5 A failure or delay by a party to exercise a right under this Agreement does not operate as a waiver of that right. A waiver is only effective if given in writing.

22.6 If any provision of this Agreement is unenforceable, it will be read down to the minimum extent necessary to make it enforceable. If it cannot be read down, it will be severed, and the remainder of this Agreement continues in force.

22.7 Neither party is liable for any delay or failure to perform its obligations (other than a payment obligation) to the extent caused by events beyond its reasonable control, including natural disasters, acts of government, industrial disputes, or failures of third-party infrastructure. The affected party must give prompt written notice and use reasonable efforts to overcome or mitigate the effect of the event.

22.8 Notices under this Agreement must be in writing and delivered by email (with confirmation of receipt) or by post to the addresses specified in the Order Form or the Licensee’s account. Notices to Knocknoc must be sent to the Knocknoc’s address stated at the top of this Agreement or the contact details published at knocknoc.io/legal.